FAQ

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I have questions about my Lifeline Eligibility with Easy Wireless.

Although eligibility varies by state, you may qualify for Easy Wireless if you participate in Medicaid, SNAP (formerly known as Food Stamps), Supplemental Security Income (SSI), Section 8/Federal Public Housing, TANF, LIHEAP, or other government programs in your state. You may also qualify if your total household income meets government poverty guidelines in your state. Click on the enroll tab and click on the qualifier link for your state to see eligibility criteria.

You will be required to provide proof of identity. Proof of Identity can be provided with a government issued photo ID card, such as a Driver’s License, State Identification Card, Military Card, Veteran’s Card, Tribal card, etc. ID must have your name and an identifying picture. The name on the ID will be the name of the applicant that receives the service.

You will be required to provide proof of eligibility.

If you are applying based on a government program, you will need to provide a copy of your benefit card, award letter, statement of benefits from a case worker, lease (if Section 8), check stub (if SSI), etc.

If you are applying based on income eligibility, you will need to provide a copy of last year’s State or Federal income tax return or 3 consecutive months’ worth of your most current pay stubs, Social Security benefits statement, Veterans Administration benefits statement, Retirement/Pension benefits statement, divorce decree or child support document, or Unemployment/Workers Compensation benefits statement.

If the name on the proof of eligibility does not match the name of the applicant, a beneficiary statement will be required. The Company will need to know how the person eligible for Lifeline is related to you, and you must certify that this person is not receiving Lifeline from Easy Wireless, or any other company.

Please remember to send copies of these documents (not originals) since they will NOT be returned.

Yes, certain restrictions apply

  • Easy Wireless is only available to individuals who participate in a qualifying government program or are income eligible
  • You are allowed to have Lifeline on a Wireless service or on a Wireline service, but not on both.
  • Only one wireless or landline Lifeline account is allowed per household and service is non-transferable
  • The address you provide for your phone service must be your place of residence, whether permanent or temporary.
  • You must notify the Company within 30 days if you move to a new address.
  • You must reside in the State for which you are receiving Lifeline benefits.
  • You must notify the Company immediately if you are no longer eligible for Lifeline, if you receive Lifeline from another company, or if your device is damaged, lost, or stolen.  (Easy Wireless does have a handset replacement policy.)
  • Easy Wireless participation is subject to the Easy Wireless Terms and Conditions found on www.myeasywireless.com

Call us at 1-877-476-3451 and a customer service representative will be happy to assist you in the application process. Or, you can enroll online or print an application from our enrollment page.

I have questions about my Service Plan or Features with Easy Wireless.

Easy Wireless is FREE to most eligible customers. Easy Wireless offers a FREE phone, 100 FREE minutes of wireless voice service, with select plans, to be used for wireless voice service or texts. There are no bills, long-term contracts or activation fees for Easy Wireless customers in Kentucky or Missouri. Pricing is for domestic calls and messaging only. All domestic text prices are to send and receive.

Eligible customers in OK will receive a FREE phone, 1,000 minutes for $1 monthly, or Unlimited minutes of voice or text for $4.95 monthly, or Unlimited minutes of voice, text, or data for $19.95 monthly. An invoice will be sent via text directly to their handset each month. This bill is required to be paid each month by the due date. Please see our Terms and Conditions for more information.

All Easy Wireless plans come with the following features at no additional cost:

  • Caller ID
  • Call Waiting
  • Voice Mail*
  • Call Forwarding*
  • Three-Way Calling*
  • Free access to 411
  • 611 short-code to call Customer Service

*Some features will deduct from your minute balance when in use. Voice Mail will deduct from your minutes if you check your messages from your handset. Voice Mail does not deduct from your minutes if you check messages from a landline. Use of Three-Way and Call Forwarding will deduct from your minutes while the call is in progress.

If you need more minutes or texts, you have 4 top up plans to choose:

  • EZ-Talk/Text 150  - $5 (+ tax)
  • EZ-Talk/Text 300 - $10 (+ tax)
  • EZ-Talk/Text 600 - $20 (+ tax)
  • EZ-Talk/Text 1000 - $30 (+ tax)

All voice packages come with texting.  These plans are in addition to the 1000 Minutes of Voice and Texts you already receive each month. These additional minutes purchased are good for 30 days from the date of purchase and do not rollover if they are not used. Pricing for domestic calls and messaging only. All domestic text prices are to send and receive.

Not all Easy Wireless plans include data.  Data is a feature available to an Easy Wireless customer for an additional fee.  Data is only available in select areas, and will only be available to customers with a data capable device or Smart Phone.  If your device is data ready, you have 4 top up options to choose from:

  • EZ-Data 128 MB $5.00 (+ tax)
  • EZ-Data 256 MB $10.00 (+ tax)
  • EZ-Data 512 MB $20.00  (+ tax)
  • EZ-Date 1 GB $30.00 (+ tax)

Easy Wireless does not offer International Calling plans at this time.

You can add minutes to your service in one of the following ways:

From your phone
Dial 611 from your handset and select the Top Up option from the automated options.  You can pay for your minutes with a debit card or credit card directly from your phone.

Dial 611 or 1-877-476-3451 and select the option to speak with a customer service representative. You can pay for your minutes with a debit card or credit card over the phone with a rep.

From the Web
Click on the My Account Tab and navigate to the Quick Top Up. From there, click on the state in which your service is provided. You must have an active Easy Wireless phone number to use this service.

Upon application approval and receipt of your Easy Wireless phone, you
will need to follow the directions included in the welcome package to activate
your phone.  Once your phone is activated, you will receive your first month’s plan with the minute package you selected. You will continue to receive your minutes of voice and text every month until you no longer qualify for the program. The minutes arrive on your handset automatically each month on your cycle renewal date. If your service was connected on the 10th of the month, you will continue to receive minutes on the 10th of each month. The only exception to this would be plans activated on the 28th of February or 31st of the longer months, as these minutes may top up on the 30th or on the 1st depending on the system cycle.

Please call 611, or 1-877-476-3451, and a customer service representative will be happy to assist you.

 Yes.You may switch to the plan with 250 Free minutes by calling 611, or
1-877-476-3451 and select the option to speak with a customer service representative. The new plan will be activated on your next monthly account cycle. Please note that the 100 minute plan includes texts and unused minutes rollover to the next month. The 250
minute plan does not include text and unused minutes do not rollover.  Remember that the new plan you selected will be activated on your next monthly account cycle.

Upon application approval and receipt of your Easy Wireless phone, you will need to follow the directions included in the welcome package to activate your phone. Once your phone is activated, you will receive your first month’s plan with the minute package you selected. You will continue to receive your minutes of voice and text every month until you no longer qualify for the program. The minutes arrive on your handset automatically each month on your cycle date. If your service was connected on the 10th of the month, you will continue to receive minutes on the 10th of each month. The only exception to this would be plans activated on the 28th of February or 31st of the longer months, as these minutes may top up on the 30th or on the 1st depending on the system cycle.

Yes.You may switch to the Unlimited plan by calling 611, or 1-877-476-3451 and
select the option to speak with a customer service representative. The new plan
will be activated on your next monthly account cycle.  In the meantime, our Customer Service Representatives can offer you a variety of top-up options to tide you over
until the next cycle date when the new plan will be in effect.

If you are a Lifeline customer, you received the Lifeline discount on your current
month of service. You are not eligible for discounted service until your next
cycle date. Any top ups will be at the full price due to this reason. Whether
you are a Lifeline customer or a non-Lifeline customer, the account runs on a
30-day cycle, which is set at the plan level, so that each plan runs for 30
days, allowing for each plan to auto-renew every 30 days unless a new plan is
selected prior to the cycle renewal date. Because of this fact, the system is unable to process changes to your plan mid-cycle, but will process the plan change at the next cycle renewal date.

Not all Easy Wireless plans include data at this time.  Data is a feature available to an Easy Wireless customer on the “1000 Minute Plan”, on the “Unlimited Plus Data Plan”, or as a Top Up to an existing plan for an additional fee.  You can move to any of these plans at any time. The change will take place on your next cycle date. Data is only available in select areas, and will only be available to customers with a data capable device or Smart Phone.  If your device is data ready, you have 4 data top ups to choose from:

  • EZ-Data 128 MB $5.00 (+ tax)
  • EZ-Data 256 MB $10.00 (+ tax)
  • EZ-Data 512 MB $20.00  (+ tax)
  • EZ-Date 1 GB $30.00 (+ tax)

When you sign your Easy Wireless Lifeline Self-Certification application, you are confirming that you qualify for Easy Wireless, which offers you a federal Lifeline Assistance discount based on your government program participation or income eligibility. You are also confirming that you are the head of household and that your household receives only one Lifeline discount (wireless or landline, but not both).

In order to keep the service with Easy Wireless, You must

  • Make at least one call every 60 days to continue receiving your free minutes each month.
  • Or pay the $1 Monthly invoice sent to your handset via text each month.  (A Monthly Payment negates the usage requirement in #1).
  • Remember to inform us immediately upon learning that you no longer qualify for Easy Wireless, and we will discontinue your FREE Easy Wireless service and, upon request, move you to a Pay-As-You-Go Retail Plan with the same number of minutes for $9.25 monthly. Additional plans are available with larger minute packages for a higher per month price.

We will contact you at least once annually (usually prior to your anniversary date) to verify that you still qualify for Easy Wireless. Proof will not be required at this time, however you will be required to confirm continued eligibility, confirm that Easy Wireless is the only Lifeline provider to your household, and confirm that you would like to continue to receive the Lifeline benefit from Easy Wireless.  If you do not respond during this process by the response date, or if Easy Wireless representatives learn that you no longer qualify, the Company will discontinue your Easy Wireless service.

Before you start using your Easy Wireless phone, you will need to perform a few simple steps to set it up on the network:

  •   Insert the   battery.
  •   Turn your   phone on by pressing and holding the red power button (or End key).
  •   Call 611, or   attempt to call any number of your choice.
  •   You should   hear an automated message that says “Thank you for choosing Easy Wireless as   your telephone Company”, please press 1 to activate.
  •   Press 1 and   you will hear “Thank you, your phone is now activated. Please hang up.”
  •   Your phone   will not work if this is not completed.    To make sure these steps were completed properly, please make a test   call to any number of your choice to make sure the call will go through. This   second call, or test call, will count towards the monthly usage requirement   of the current month’s service.

Please contact Easy Wireless within 30 days by either calling 611, or 1-877-476-3451 to speak with a customer service representative.

If you qualify, you’ll be asked to enter your Account PIN whenever you create your Easy Wireless order. Memorize this pin and do not share this pin with anyone else. The customer service representative may ask you for this pin before being able to access your Easy Wireless account. Your Account PIN is the 4-digit number you created during your order. You may need your Account PIN to Top-Up, add minutes, check your balance, pay your bill or check your account history online. Make sure you have your Account PIN written down somewhere so you don’t forget it. And never share your Account PIN with anyone – it’s the key to your account.

If you ever forget your Account PIN, we’ll ask you for your Secret Answer. Your Secret Answer should be the response to the question you were asked when you first applied for Easy Wireless. Example security questions would be: What is your favorite city? To keep your service working, you will need to remember both your Account PIN and Secret Answer. Please write them down for safekeeping. The PIN can be texted to your Easy Wireless handset upon request, or can be emailed or mailed to the address on file in the account.

Easy Wireless is diligently working on a “Bring Your Own Device” option for our customers. At this time, any phone programmed on the Easy Wireless service is limited to phones from the company only. Phones have to be researched to make sure they are CDMA ready and PLBL approved. This process can take a few days to confirm. For the convenience of the customer, Easy is not yet offering the Bring Your Own Device option. However, once this process is allowed, there is still a limit to the type of phone that can be programmed for Easy Wireless service. For instance, some Blackberry®, Android™ -powered phones, and i-Phone™ models cannot be used on Easy Wireless’ platform. For the best customer experience we encourage you to use the handset sent to you by Easy Wireless.

No, the Blackberry data platform cannot be used with an Easy Wireless account.

No, an Android™ -powered phone cannot be used with an Easy Wireless account at this time, though Easy does offer free Android based Smart Phones for distribution from time to time.

Free Easy Wireless phones are dependent upon availability, and models shipped could vary. Easy makes every effort to ensure each phone given to the customer is the best model available. Easy distributes used or refurbished A and B stock phones only. Pictures can be sent upon request.

Yes. Service within the nationwide coverage area reaches more than 200 million people and is provided on the Nationwide Sprint® Network. Coverage is not available everywhere. Click here for a detailed map and to check if the Sprint Network Coverage services your area.

I have questions about the Annual Recertification process with Easy Wireless.

Federal regulatory authorities require that at least once a year (prior to your anniversary date) customers certify their eligibility to participate in the federal Lifeline Assistance program. This is a quick process, lasting no more than a few minutes. You can recertify your Lifeline eligibility through one of the following methods:

  • Downloading a Lifeline Self Certification form from the Company’s website, filling it out entirely and mailing it back to the Company at the address on the form.
  • Responding to a call made from the Company to your Easy Wireless telephone number and going through the automated process by responding to a few questions with a yes or no.  This call will be recorded.
  • Going to the Company website and click on the “Recertify your Lifeline Eligibility” link.
  • Responding to a call made from the Company to your Easy Wireless telephone number and speaking with a customer service representative who will ask a few questions to recertify your eligibility. This call will be recorded.
  • Responding to a text sent by the Company to your Easy Wireless device asking you to confirm your eligibility and to confirm your continued desire to receive service from Easy Wireless.

In order to continue receiving your Lifeline service from Easy Wireless, [at
least once per year, usually on your anniversary date], you must certify that
you still qualify for Federal Lifeline Assistance based on participation in
certain public assistance programs such as Medicaid, Food Stamps/SNAP, and
Supplemental Security Income (SSI).You may also continue to qualify if your
total household income is at or below applicable Federal Poverty Guideline
thresholds based on family size. Please click on the enroll tab then click on your state for eligibility criteria.

We will let you know when it is time for you to complete your annual recertification. We have several ways for you to certify- choose the one that’s easiest for you:

  • Use your Easy Wireless phone to call our automated phone line at 611 or 1-877-476-3451 and follow the prompts.
  • Visit www.myeasywireless.com and click on the “Recertify your Lifeline Eligibility” link.
  • Complete, sign and mail a paper certification form you can download from the www.myeasywireless.com website. The form can be mailed to the address provided on the form, or if you prefer, you can fax or email the form to the address provided on the form.
  • Respond to a text sent by the Company to your Easy Wireless device asking you to confirm your eligibility and to confirm your continued desire to receive service from Easy Wireless.

Easy Wireless will begin sending you friendly reminders 90 days before it is time for you to recertify. Certifications must be signed and received prior to the response date. The response date is usually your anniversary date, or the one year from the last certification received date.

Repair questions about my service/ Replacement Policy of my handset with Easy Wireless.

Your phone may be in a “hotline” status, or in a suspended status. You may be out of minutes. Please call 611, or 1-877-476-3451, to check your balance through the automated options, or call one of those numbers and a customer service representative will be happy to assist you. You can add minutes to your handset by purchasing additional minutes through the automated system or through a customer service representative. Minutes are added to your account immediately upon receipt of payment and phone is un-hotlined and ready for use. Service may be hotlined if it is time for your annual recertification and you have remained unresponsive to requests for recertification. Service may also be hotlined if it is determined that your eligibility is unverified or if duplicate lifeline subsidies may be suspected. Contacting a customer service representative can usually clear up the matter and un-hotline the phone.

To find more information about your Easy Wireless phone, visit
www.myeasywireless.com and find the hearing aid compatibility reports of the previous year. Your model should be listed with Spec information available. You can also go to www.phonescoop.com to find out information on your particular handset, or you can go to the FCC website at http://wireless.fcc.gov/hac/index.htm?job=home to find out information about your model or brand of phones

Don’t panic. Take another look around and try to find your phone.

If you still can’t locate your phone, let us know right away and we’ll suspend service. That way, once your service is suspended, no one can use your remaining balance. We can help you get a replacement phone. We usually can have it to you in just a few days, and we’ll transfer any remaining balance in your account to your replacement phone.

Call us at 611, or 1-877-476-3451 to speak with a customer service representative and request a new phone.

Your Easy Wireless phone comes with a 48-hour warranty from the Company. If you experience an equipment malfunction, call us at 611 or 1-877-476-3451 and we will send you to the closest store for a replacement handset or arrange for a replacement mobile phone to be mailed to your address on file.  (See our Terms and Conditions for more information.)

Easy Wireless understands that these things can happen. Therefore, Easy Wireless tries
to have a lenient handset replacement policy. The company may replace the handset at no charge. A customer is allowed no more than 2 handset replacements at no charge. If a handset needs to be replaced more often than that, the handset can be purchased for as low as $25, which much be paid prior to the handset being replaced. The company will try to send a similar model phone to the one you possess. However, phones are dependent upon availability, and models shipped could vary. (See our Terms and Conditions for more information.)