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FAQ Topics

 How would I qualify for Easy Wireless Lifeline service?
 When will I receive my minutes and text messages each month?
 What should I do if I do not receive my minutes and texts in a particular month?
 When I signed up for Easy Wireless, I received the 100 minute plan. Can I change to the 250 minute plan at any time?
 When I signed up for Easy Wireless, I received the 1,000 minute plan. Can I change to the Unlimited minute plan at any time?
 I upgraded/downgraded my plan today. Why won’t my new plan be activated until the new billing cycle?
 When I signed up for Easy Wireless, data was not available with my plan. Can I upgrade my plan to a data capable plan?
 How long can I have an Easy Wireless Lifeline account?
 How do I activate my Easy Wireless phone?
 What should I do if I move or have a change of address?
  What is my Account PIN for?
 Do any restrictions apply to the Lifeline service?
 What if I forget my Account PIN?
 Can I use any Mobile phone with my Easy Wireless account?
 Can I use a Blackberry with an Easy Wireless account?
 Can I use an Android™ -powered phone or an i-Phone™ with an Easy Wireless account?
 Why did I get a different phone than my friend?/ Why did I get a different phone than the one pictured on the Easy Wireless website?
 Is Easy Wireless service nationwide?
 What is Annual Certification?
 What do I need to do to recertify my eligibility for the Lifeline Assistance program from Easy Wireless?