Device and Service Help

Device Help

What happens if my phone is not working?

Contact customer service at 611, or 877-476-3451 so that we can trouble shoot your device.

What happens if my phone is lost/stolen or broken?

Go to a store in your area, or contact customer service at 877-476-3451 so that we can block anyone else from using that device, and let you know how to receive a replacement.

What should I do if I think my phone is lost in the mail?

Go to a store in your area, or contact customer service at 877-476-3451 so that we can block anyone else from using that device, and let you know how to receive a replacement.

Service Help

What if my service is not working at home?

Contact customer service at 611, or 877-476-3451 so that we can trouble shoot your device.

Can I make international calls??

Not at this time

How do I check my minutes and data?

Place a call to 611

How about unused minutes? Do they carry over?

Easy Wireless provides unlimited talk and text, and for many plans unlimited data. Plans will renew on your anniversary date each month. Unused minutes do not roll over.

Not finding the answer you're looking for?

Please contact us with your questions

Useful links

easy wireless

Contact

PO Box 831478, Ocala FL 34483

+1 (877) 476-3451

help@myeasywireless.com

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Hearing Aid Compatibility

Transparency Disclosure

Affiliate Disclosure

Lifeline is a non-transferable government assistance program limited to one discount per household. Only eligible consumers may enroll. Proof of income or program participation is required. Easy Telephone Services Company is the eligible telecommunications carrier. The Affordable Connectivity Program (ACP) is designed to help families and households struggling to afford Internet services. Affordable Connectivity Program (ACP) is a non-transferable government assistance program limited to one discount per household. Only eligible consumers may enroll. Proof of income or program participation is required. The Affordable Connectivity Program provides a one-time discount of up to $100 to purchase a tablet from participating providers, which is available once per eligible household. If you have already received this discount towards a connected device from another participating provider, you will not be able to receive this discount again.