Device and Service Help

Device Help

What happens if my phone is not working?

Contact customer service at 611, or 877-476-3451 so that we can trouble shoot your device.

What happens if my phone is lost/stolen or broken?

Go to a store in your area, or contact customer service at 877-476-3451 so that we can block anyone else from using that device, and let you know how to receive a replacement.

What should I do if I think my phone is lost in the mail?

Go to a store in your area, or contact customer service at 877-476-3451 so that we can block anyone else from using that device, and let you know how to receive a replacement.

Service Help

What if my service is not working at home?

Contact customer service at 611, or 877-476-3451 so that we can trouble shoot your device.

Can I make international calls?? 

Not at this time

How do I check my minutes and data?

Place a call to 611 

How about unused minutes? Do they carry over?

Easy Wireless provides unlimited talk and text, and for many plans unlimited data. Plans will renew on your anniversary date each month. Unused minutes do not roll over. 

 

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Please contact us with your questions