New Maxwest Nitro A65 Available at Your EASY Wireless Store

Easy Logo
Enroll

Frequently Asked Questions

Check below for answers to some of our most frequently asked questions.

Not seeing your question? Check out our Support Center for more answers,

How do I qualify for Easy Wireless Lifeline?

If you, your child or dependent participate in one of the following programs you may qualify for Lifeline:

  • Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing (FPHA)
  • Veterans Pension and Survivors Benefits

If you live on qualifying Tribal Lands,  you may also qualify through one of these Tribal-specific programs:

  • Bureau of Indian Affairs General Assistance
  • Food Distribution on Indian Reservations (FDPIR)
  • Tribal Temporary Assistance for Needy Families (Tribal TANF)
  • Head Start (only households meeting the income qualifying standard)

You may also qualify for Lifeline assistance if your total household income is at or below 135% of the Federal Poverty Guidelines.

Only one Lifeline benefit is allowed per household. Federal law prohibits more than one person in each household from subscribing to separate Lifeline service providers.

Learn more about how to qualify.

EASY Wireless offers Lifeline-supported wireless service to eligible customers in Oklahoma, Arkansas, Kentucky and Missouri. Available plans, talk, text, data and promotional smartphone offers may vary by location and eligibility.

In Oklahoma, eligible customers who live on qualifying Tribal lands may qualify for EASY Wireless’s enhanced Tribal Lifeline plan.

Visit our Lifeline Plans page to see current plan details and available offers.

Retail plans are also available for those who don’t qualify for Lifeline, or for those who would like to add an additional line of service to the account. Visit our Retail Plans page to see current plan details and available offers.

Pricing is for domestic calls and messaging &/or data. All domestic text prices are to send and receive. An invoice will be sent via text directly to customer handsets each month for customers with a monthly paying plan. This bill is required to be paid each month by the due date.

Please see our Terms of Use for more information.

  •  

Yes, there are a few restrictions.

Easy Wireless’ Lifeline service is a federal benefit program only available to individuals who participate in a qualifying government program or who are income eligible based on household income eligibility standards

  • Only one Lifeline discount is allowed per household. A household is defined as any group of people who live together and share income and expenses. Violation of the one per household requirement will result in de-enrollment from the Lifeline program.
  • The address provided for your phone service must be the customer’s current place of residence.
  • The address provided for phone service must be issued in the name of the qualified customer and is non-transferable.
  • If you don’t pay out-of-pocket for your Lifeline service, you must use it at least once every thirty (30) days.  If you don’t use it for 30 days, you will receive a notice giving you 15 additional days to use your service. If you still don’t use the service, your Lifeline service may be turned off.
  • Customers must notify Easy Wireless within thirty (30) days if they no longer qualify for Lifeline service. Easy Wireless participation is subject to the Easy Wireless Terms and Conditions found at https://myeasywireless.com/terms-of-use/. 
  • Subscribers must recertify their eligibility every year through the Universal Service Administrative Company (USAC) or their state administrator, or they could risk losing their benefit.
  • Households are not permitted to receive benefits from multiple providers.

 To complete the Easy Wireless Lifeline application online, you’ll need to have a working email account.

If you do not currently have an email address, you can create one for free in just minutes. We suggest you create one with Google, known as Gmail, by going to gmail.com and following their instructions.

Once your new email account has been created, visit myeasywireless.com to sign up for your free service using your new email address.

 

No. EASY Wireless will never require a contract for Lifeline phone service. There are no hidden fees or commitments, and you will never be asked to sign a service contract to receive your Lifeline benefits.

 

No. EASY Wireless does not require a credit check to receive Lifeline phone service. Your eligibility is based on whether you meet the federal Lifeline Program requirements – not your credit score or credit history.

Yes, you may close your browser and come back at any time to pick up where you left off. Just go to our homepage at www.myeasywireless.com, and enter the same email & zip code that you used originally in order to log back in.

Your application is not complete until you have submitted any required eligibility documents to the National Verifier.

You are getting this error message because you have previously completed an application for Lifeline service through Easy Wireless. To find your original order, please enter the same zip code and email address you previously submitted with your application.

Due to requirements of the Federal Lifeline program, you are not able to modify personal data that has already been submitted to the National Verifier.

If you would like to edit your information, (such as your email address, residential address, or phone number), please contact us at 877-476-3451 for instructions.

If you haven’t received your EASY Wireless confirmation email, first check your Spam or Junk folder. Gmail users should also check the Promotions and Updates tabs.

If you find the email there, move it to your Primary Inbox and add EASY Wireless to your contacts or approved senders so you don’t miss future emails about your application or service.

If your EASY Wireless phone is defective, damaged, lost or stolen, your replacement options will depend on what happened to the device, how long you’ve had it, and whether you’ve received a replacement recently.

Please contact EASY Wireless Customer Support at 877-476-3451 or dial 611 from your working EASY Wireless phone. A customer service representative can review your account and explain the replacement, upgrade or credit options available to you.

If you move or change your address, you should update your information within 30 days.

First, update your address with the National Verifier at checklifeline.org

Then contact Easy Wireless so we can update the address on your EASY Wireless account. Dial 611 from your EASY Wireless phone, or call 1-877-476-3451 to speak with Customer Support.

Keeping your address current helps ensure that your Lifeline eligibility and EASY Wireless account information remain accurate.

Information Review