Each year, USAC checks to see if you continue to meet Lifeline eligibility requirements. This is known as the annual Lifeline recertification process.
If USAC can automatically confirm that you still qualify, you don’t need to take any action. If USAC cannot confirm your eligibility, you’ll receive a notice asking you to recertify. You must complete your recertification within 60 days of that notice to keep your Lifeline benefit.
If you need to recertify, USAC’s Lifeline Support Center will send you a notice by letter and text with your Application ID. You may also receive additional reminders by email, mail, or prerecorded phone messages.
Be sure to follow the instructions and complete the recertification process by the deadline.
You can recertify quickly and easily by phone, online or by mail
Along with your Application ID, you may also need to upload proof of your identification or your eligibility. If proof documentation is required, you will not be able to use the phone renewal method, but you can still renew online or by mail.
If your Application ID begins a "D" you will be required to complete the Recertification Form and provide proof of documentation. If your Application ID begins with an "R" you are only required to complete the Registration Form.
Unexpired Driver's license or Passport, U.S. Birth Certificate, U.S Government, Military, State, or Tribal Issued ID, Certificate of Naturalization, U.S. Citizenship, or Permanent Resident Card.
Common Examples: Your Benefit Award Letter, Statement of Benefits, Benefit Verification Letter, Screenshot of Online Benefits Portal
If you do not know your Application ID, please call the Lifeline Support Center at (800) 234-9473 (Monday – Sunday, 9AM – 9PM ET)
If you are required to provide additional proof of eligibility, you will not be able to use the phone renewal method, but you can still renew online or by mail. CLICK HERE for a full list of acceptable proof documentation.
You can recertify quickly and easily by phone, online or by mail. You’ll need the Application ID from your notification letter, and in some cases, you may also need to upload proof of identification and proof of your eligibility.
This option is only available if you DO NOT have to provide proof documentation.
To recertify online, click the orange “Recertify Online” button below and follow these three EASY steps:
IMPORTANT: When completing your recertification, use the same personal information associated with your current EASY Wireless Lifeline account. Entering different information may prevent your recertification from being properly matched to your existing account.
If you need to update your FIRST NAME, LAST NAME, DATE OF BIRTH, SOCIAL SECURITY information, or ADDRESS, or if you have questions about your EASY Wireless account information, please contact Compliance@MyEasyWireless.com before making changes during your recertification.
If you are required to recertify and do not complete the process within the 60-day deadline, you will lose your Lifeline benefit – your Lifeline service may be turned off or your monthly cost may increase.
If you lose your Lifeline benefit but still qualify, you can reapply for Lifeline with your provider.
When will I receive notice that I need to recertify my EASY Wireless Lifeline account? You will receive multiple notifications about your recertification, including a mailed letter from USAC with your Application ID and a Lifeline Certification Form. This letter will include information your options to complete the recertification process. You will also receive text & phone reminders from EASY Wireless 7-10 days before your recertification period begins, with periodic reminders throughout your 60-day recertification window.
How long do I have to recertify? All Lifeline subscribers are given 60 days to complete their Lifeline recertification.
Are there any exceptions to recertification? No. The FCC & USAC do not offer exceptions to the Lifeline recertification rule. In order to continue receiving benefits from the Lifeline program, annual recertification is required and all subscribers will receive a letter to recertify annually.
I lost my Recertification Form, how can I get another? I you need another copy of the Lifeline recertification form you can download another form here.
Why am I still receiving notifications after I completed my recertification? If you completed your Lifeline recertification by phone or online, it may take up to 5-7 business days before the Lifeline Administrator notifies EASY Wireless of your completed recertification status. Mailed submissions can take much longer to confirm. You can call the Lifeline Support line at (800) 234-9473 if you have questions about your recertification status, and disregard further text reminders unless you are notified that your application was denied or not received.
How do I know if my recertification was successful? If you recertify by phone, receive immediate confirmation of your recertification status. However, you may continue to receive text reminders from EASY Wireless for several days following your confirmation until your recertification status is up-to-date in our system. If you mailed a paper Lifeline recertification form, you will only receive notifications from the Lifeline Administrator if you were NOT successfully recertified. This will happen near the end of your recertification window. If you receive this notification, it’s important that you contact the Lifeline Support line at (800) 234-9473 right away. Their hours of operation are Monday through Sunday, 9 a.m. to 9 p.m. ET.
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