Bring Your Own Phone

I received notification that my “Phone is Supported for Both Voice & Data”. How do I proceed?
Great news! This means your phone is compatible with the EASY Wireless network and can be used for both voice calls and mobile data.

You can now continue with the enrollment process. Follow the on-screen instructions to complete your application and set up your EASY Wireless service using your compatible device.

When you receive your free EASY Wireless SIM card, follow the directions to insert it into your phone and dial 611 to complete the activation process.

I received notification that my device is “Supported for Data Only and that Voice Calls Will Not Work”. What should I do?
This message means your phone may be able to use mobile data on the EASY Wireless network, but it is not fully compatible with the network technology required for voice calls.

Because voice service is an important part of your EASY Wireless service, we recommend using a device that is fully compatible with our network. Please contact EASY Wireless Customer Service at 877-476-3451 for assistance before continuing with this device.

I received an “Invalid Serial #” message.  What does this mean?
An “Invalid Serial #” message usually means the device IMEI/serial number entered could not be recognized or verified.

First, double-check the number and make sure it was entered correctly, without spaces or additional characters. If you notice a mistake, simply re-enter your number and click “Check Device” again.

If you have confirmed that the number is correct and still receive the “Invalid Serial #” message, please contact EASY Wireless Customer Service at 877-476-3451 for assistance.

I received the message “Your device is not compatible.” What should I do? 
This message means your phone is not compatible with the EASY Wireless network and cannot be used with EASY Wireless service.

You will need to use a different, compatible device or select an EASY Wireless Entry Level or Upgraded device. If you need assistance with your options, please contact EASY Wireless Customer Service at 877-476-3451.

I received the message “This device is eSIM only.” What does this mean?  An eSIM is a digital SIM that is built into your phone instead of a removable physical SIM card.

If your device is eSIM only, it cannot be activated using an EASY Wireless physical SIM card. You will need to use a compatible device that accepts a physical SIM card or select an EASY Wireless Entry Level or Upgraded device. If you have questions about device compatibility, please contact EASY Wireless Customer Service at 877-476-3451.